SOLUTIONS ARCHITECT / SELECTED WORK

Where the technical answer meets customer reality.

Systems that connect marketing, sales, operations, data, and adoption around the way customers actually work.

Browse case studies

WHERE I HELP

Start with the friction, not the tool.

The work begins where a consequential process is slow, fragmented, or difficult to adopt.

Connect

Systems that do not speak to each other

Turn scattered data, manual handoffs, and disconnected tools into one governed operating flow.

Clarify

Knowledge people cannot reliably use

Structure product and process knowledge so customers and teams can find the right answer quickly.

Accelerate

Go-to-market work blocked by production

Build repeatable content and launch systems that move education, sales, and adoption forward.

Selected systems, shown in context.

Each case follows the same line: the operating constraint, the system built around it, and the change that followed.

The system is only useful if the work changes.

Outcomes stay close to the process that produced them, with adoption treated as part of the build.

4-6weeks removed from CGI content lead time
60%+less manual knowledge-base maintenance
92K+product-education video views in two quarters
3.5%lift in made-to-order sales

From process reality to a system people use.

  1. Diagnose

    Map the workflow, the people inside it, and the business result that matters.

  2. Design

    Define the simplest governed system that can remove the constraint.

  3. Build

    Connect the tools, data, automation, and operating rules required to ship.

  4. Adopt

    Test in the real workflow, document the decisions, and make the handoff usable.

See the full process

Bring one process that needs to work better.

We will start with the constraint, the people who touch it, and the result the system needs to serve.

justin@justkaufman.com